Contact
Contact us
Choose the email address that best matches your question so we can route your message to the right team. We typically reply within one to two business days (except automated or technical senders noted below).
- info@noirehaven.com
General information
Pre‑sales questions, press, affiliates, and anything that doesn’t fit another category.
- supporto@noirehaven.com
Guest support
Help with trips, bookings, payments, account access, and cancellations from a guest perspective.
- venditori@noirehaven.com
Host support
Listings, payouts, Stripe Connect, fees, and disputes for hosts.
- onboarding@noirehaven.com
Welcome & onboarding
Welcome emails, account setup, tutorials, profile completion, and first‑booking prompts.
- ordini@noirehaven.com
Bookings & receipts
Order confirmations, invoices, and stay‑related transactional messages.
- fatturazione@noirehaven.com
Billing & invoicing
Invoices for hosts, reconciliations, fiscal communications, and backup receipts for guests.
- delivery@noirehaven.com
Logistics & shipping
Carrier updates, tracking, delivery issues, and pickup notices when shipping applies.
- resi@noirehaven.com
Returns & refunds
Return authorization, refund status, labels, and related timelines.
- recensioni@noirehaven.com
Reviews
Post‑stay or post‑purchase requests to rate stays, hosts, or listings.
- abbandonato@noirehaven.com
Abandoned cart
Recovery sequences for unfinished bookings or checkouts (timed reminders).
- marketing@noirehaven.com
Marketing & promotions
Offers, new arrivals, personalized discounts, seasonal campaigns, and flash sales.
- newsletter@noirehaven.com
Newsletter
Dedicated sender for newsletter campaigns and subscription‑related mail.
- partner@noirehaven.com
Partnerships
Brand collaborations, integrations, external marketplace partnerships, and API discussions.
- privacy@noirehaven.com
Privacy & GDPR
Data access, correction, deletion, restriction, breach reports, and privacy requests.
- sicurezza@noirehaven.com
Security
2FA notices, password changes, new‑device logins, and security‑sensitive account alerts.
- abuse@noirehaven.com
Abuse reports
Spam, policy violations, fraudulent listings or hosts, and counterfeit or unsafe content.
- feedback@noirehaven.com
Feedback
Suggestions, NPS surveys, testimonials, and bug reports about the platform.
- social@noirehaven.com
Social & creators
Contests, UGC, and coordination for Instagram, TikTok, Pinterest, Facebook, and influencers.
- no-reply@noirehaven.com
Automated notifications
System mail such as password resets, login alerts, cart reminders, and email verification. This inbox is not monitored for replies.
- bounce@noirehaven.com
Deliverability (bounce handling)
Technical address used by mail systems for bounces and non‑delivery reports — not for guest or host support.
Routine system mail may also use the automated and bounce addresses listed above. Do not expect replies from those inboxes.